Shipping
For all orders 200 square yards and over, please contact us for a shipping quote
For all orders 200 square yards or less
Free shipping within the Toronto (416) area.
Outside the Toronto (416) area shipping charges will apply For Newfoundland, Nunavut, Yukon and Northwest Territories please call or e-mail for a quote on shipping.
For orders in US dollars shipping, duties and taxes will apply
416-523-7118
rob@coolkidscarpet.com
Return Policy
Rug returns will be accepted without hassle. However, we kindly request the following stipulations:
- “Wall to wall” carpet orders are cut off the roll specifically for your order. Therefore, “wall to wall” carpet orders can only be returned in the event of a manufacturing defect.
- Rugs must be unused, uncut, uninstalled and unaltered in any way. Rugs must be returned in new condition. Installation or use of any rug will constitute your acceptance “as is”. You must inspect your order upon arrival and let us know about any problems within one week.
- The carpet / rug will be inspected for signs of use before a refund is granted.
- The customer will be responsible for paying the return shipping.
- The customer will be responsible for paying a 15% restocking fee.
- The rug must be returned within two weeks of delivery.
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